Bilingual Front Desk Medical Receptionist

Houston Metro Urology, the largest and most comprehensive urology practice in Houston, is seeking a Bilingual Medical Receptionist to join our team.

In this role, you will consistently deliver outstanding patient service, an essential part of HMU’s mission.

Key Responsibilities:

• Provide exceptional, compassionate service to all patients.
• Coordinate patient flow within the clinic, including scheduling, confirming appointments, and managing check-in/check-out processes.
• Handle incoming phone calls, check and return messages promptly, and respond to inquiries in person, by phone, or via email in a courteous and efficient manner.
• Maintain an organized and welcoming front desk and reception area.
• Manage and update patient information in Athena (EMR system), ensuring accuracy and completeness.
• Ensure all required documentation from new patients is received prior to appointments and entered correctly into the system.
• Verify and update returning patients’ information, including demographics, referring providers, pharmacy details, email addresses, and current insurance.
• Take patient photos for their medical records.
• Print daily appointment schedules and review fee slips and patient accounts for upcoming visits, including referral checks, overdue balances, lab results, and other required information.
• Provide support to other front office roles as needed.