Bilingual Front Desk Receptionist

Supervisor: Administrative Site Lead

Duties Include:

• Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit
• Scan Insurance card and link insurance in patient’s chart
• Update new paperwork yearly
• Obtain proper documentation for SFS applicants and calculate household income accurately and acquire second signature for verification
• Capture picture of the patient if not already done
• Distribute patient questionnaires when necessary
• Answer telephones courteously and send patient messages to appropriate staff
• Schedule appointments
• Call and remind patients of their upcoming appointments
• Collect co-pays, deductibles and outstanding balances on patient accounts
• Post co-pays and SFS payments as pre-payments
• Check eligibility on patients not included in the daily batch, i.e. walk ins or work ins
• Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit
• Scan paper documents into the patients’ chart when completed
• Must be able to perform check out duties as well on days covering both positions
• Responsible for opening office for operations: refill coffee station, water, food bags to check out, etc.
• Log into computers and EMR
• Unlock doors and check first patient in no later than 8:45 a.m.
• Ensure daily workflow is maintained
• Other duties as assigned