Bilingual Patient Care Contact Center Representative

Position Summary

Answer calls in a courteous, professional, efficient, and prompt manner
Pre-registering new patients into the Epic EMR system
Schedule patient appointments using the Epic EMR system
Verify patient insurance/benefits, as appropriate
Respond to patient inquiries and complaints
Direct patient phone calls to the appropriate destination when beyond scope
Complete outbound calls to patients to schedule future appointments
Return patient calls/messages and provide additional information as necessary
Adhere to all HIPAA and ACCESS policies regarding patient privacy
Other duties as assigned

Requirements

High school diploma or GED
Two years’ relevant experience in customer service (health care preferred)
Willing to work flexible hours
Basic proficiency in computer skills
Medical terminology knowledge preferred
Bilingual (English and Spanish)

Schedule

Training for 4-6 weeks on site at 3450 S Archer Ave, Chicago, IL 60608 from 8:30am to 5pm M-F.
Potential opportunity to work remotely after successfully completing training.
Regular shift after training will be 10:30am to 7pm M-F and rotating Saturdays 7:30am to 4pm.

Working Conditions/Equipment

Normal office environment regularly
Health Center environment occasionally
Local travel between health centers and community events is required; mode of transportation required
If personal vehicle is employed, a current driver’s license and proof of insurance is required
If remote/hybrid; requires suitable and secure working environment, acceptable internet speeds, adequate childcare provisions

Benefits

Tuition reimbursement
Comprehensive healthcare coverage including Medical, Dental, and Vision
Generous PTO
403(B) retirement plan and financial resources to help you save and plan for your retirement
Life Insurance
Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace