Bilingual Team Lead

Blue Fig USA is an authorized independent retailer of Cricket Wireless with corporate headquarters in Orlando, FL. With over 90 locations throughout the state, Blue Fig champions the corporate mission and message of a premium customer experience, every customer, every time. Every customer deserves an exceptional experience with no exception. Blue Fig is made of trained wireless experts. Our team members provide valuable solutions that meet the wireless needs of our customers.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Demonstrate solid technical competence for all products and services sold.
• Sell devices, accessories, and other Cricket offerings to meet/ exceed established quotas.
• Train, coach, develop, and manage the sales team through the direction of the Store Manager.

DUTIES & RESPONSIBILITIES:

• Lead the sales team to provide an unparalleled customer experience.
• Promote store growth by coaching the store sales team and offering premium customer service.
• Meet sales goals by selling our products and services to new and existing customers.
• Promote positive customer experience through modeling great customer service and handling escalations.
• Conduct daily observations per Velocity.
• Handle all administrative aspects of the sale, including, but not limited to, completing customer contracts and warranties, accepting customer payments, and filing the completed orders.
• Stay updated with product knowledge, accessories, pricing plans, promotions, and service features through continuous learning and self-development.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing your expertise.
• Consult with new and existing customers to determine their wireless service needs.
• Maintain the integrity of store operating procedures, including opening, closing, inventory, point of sale paperwork/record keeping, cash management, and maintaining store standards/appearance in merchandising, backroom, restroom, and work area.
• Handles all customer service issues in a timely and professional manner.
• Directly responsible for ensuring sales accuracy of daily cash drawer and sales accuracy with customers.
• Any other assigned duties.

DIRECT REPORTS: Sales Advocates