Billing Support Specialist
Description
Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.
For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.
We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, fast decisions, and real growth.
Come join us!
About the Role:
Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes.
This position is based in our New York office - it's a hybrid setup with an expectation of two days per week onsite.
Key Responsibilities:
- Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
- Assist customer-facing teams with invoicing, subscriptions, and payment management topics
- Maintain accurate customer account balances
- Collaborate closely with the Accounts Receivable and Cash Collection teams
- Build and maintain professional relationships by delivering a world-class billing support experience
- Develop and maintain in-depth knowledge of Aircall’s billing and payment processes
Qualifications:
- A first experience in a B2B SaaS customer support role, or transferable relevant experience.
- Excellent written and verbal communication skills
- Experience with CRM, ticketing tools and support systems
- Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
- Analytical mindset with curiosity to investigate and resolve complex inquiries
- Strong time management and prioritization skills
- High level of empathy and customer orientation
- Ability to multitask across different platforms and communication channels
- Comfortable working cross-functionally in an international, multilingual, remote environment
- Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work
- The ability to communicate with customers in Spanish, French or German is a plus!
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Skills
As published by greenhouse · 12 questions
Basics
First Name, Last Name, Preferred First Name, Email, Phone, Resume/CV, Location
Short answers (5)
- LinkedIn Profile optional
- Website optional
- What is your desired salary?
- If you will require sponsorship please provide details on the type of sponsorship, timing of when you will require sponsorship, and any additional information that Aircall may need to know in determining whether or not we will be able to provide sponsorship. optional
- Do you speak German, French or Spanish? Candidates speaking at least one of these languags will be prioritized. optional
Pick from a list (7)
- Do you currently have the right to work in the US?
- Will you now or in the future require sponsorship to work for an employer in the US?
- If you are currently residing outside the hiring location(s), are you willing to relocate for this role? optional
- This role is a hybrid role and requires some regular in office time. Are you comfortable with being in the office 2 days per week?
- Do you have experience with billing inquiries?
- Do you have experience with CRM tools?
- Do you have experience with customer support inquiries?