Blaine Brothers - IT Help Desk
*If you're looking for a new career, lets chat!
Helpdesk Support Purpose: We are seeking a dependable and customer-focused Helpdesk Support Specialist to provide first-level technical assistance to internal users across the organization. This role is responsible for resolving common hardware, software, network, and access-related issues while delivering timely, professional support that enables employees to work efficiently and securely. The ideal candidate demonstrates strong troubleshooting skills, a service-oriented mindset, and the ability to communicate technical concepts clearly to non-technical users. Come join our growing Family of Companies and advance your career!
Awarded Star Tribune Top Workplaces 7 Years in a Row! We like to work hard, play hard, and take pride in everything we do!
Hours: Monday through Friday 7am-4pm
Helpdesk Support Job Duties:
- Provide technical support and troubleshooting assistance for desktops, laptops, mobile devices, applications, and peripheral equipment
- Respond to support requests via phone, email, ticketing system, chat, or in person
- Diagnose and resolve basic hardware, software, operating system, and network connectivity issues
- Install, configure, and maintain computer systems, software applications, and authorized devices
- Support security systems, phone systems, printers, and other office technology as required
- Educate users on IT procedures, best practices, and proper use of technology
- Accurately document incidents, requests, and resolutions in the helpdesk ticketing system
- Follow established helpdesk processes, escalation paths, and service level expectations
- Escalate complex or unresolved issues to higher-level IT staff as appropriate
- Collaborate with other IT team members to ensure smooth daily operations
- Provide on-call or after-hours support as needed
- Travel to company branch locations as needed to provide hands-on support
- Maintain confidentiality and protect sensitive company and customer information
- Perform other related duties that support the goals of the organization