Desktop Support Engineer

Scope of Work and Responsibilities

• Analytical in solving and troubleshooting customer’s IT network and infrastructure.
• IT Support Technicians work to maintain inhouse and clients computer systems and networks.
• Help the users of a network to use relevant devices and applications by answering any questions that may arise. It is part tech job and part customer service.
• Able to work and thrive under pressure with tight deadlines and fulfill tasks agreed to the customer.
• Able to fulfill KPI given for performance review
• Must be familiar with common PC and application software; Reloading; Backup of Desktop systems
• Any other ad-hoc duties assigned by superiors or Directors
• Must be able to work independently and analyse problems before escalation or discussing with immediate superiors or Directors

Soft Skills

• Strong interpersonal and communication skills.
• Strong trouble-shooting and problem solving skills;
• Proactive, flexible and energetic team player
• Possess a positive “can-do” attitude towards work.
• Fluent in English and writing

Requirements:

• Diploma / Degree or other relevant qualification
• At least 2 years of experience in Desktop support
• Install, configure, and update operating systems (like Windows or macOS) and business applications.
• Replace faulty components like hard drives, memory, and screens, or set up new workstations for employees or clients
• Strong communication and tech support skills
• Record problems and solutions in a helpdesk ticketing system and track hardware inventory
• Ensure antivirus tools are active, apply security patches, and assist with data backup routines.
• Cloud administration such as M365 and Email control panel is essential
• Experience with standard desktop imaging and packaging
• Strong network troubleshooting skills and understanding of networking.

We regret that only shortlisted candidates will be notified.