Bpo Customer Service

Dear Applicant,
Greetings from PMI Solutions: Professional Management Institute!
We are pleased to share the detailed Job Description for the role of BPO Customer Service Associate at PMI Solutions.

Role Overview

As a BPO Customer Service Associate, you will be responsible for interacting with potential candidates over the phone, understanding their profiles and job preferences, maintaining accurate records, coordinating with internal teams, and supporting recruitment activities as per business requirements.

Key Responsibilities

1. Conduct telephonic interactions with potential candidates to understand their qualifications, experience, and job preferences.
2. Assess candidates' basic suitability, communication skills, and interest in available job opportunities.
3. Maintain accurate candidate records, call details, and screening updates.
4. Coordinate with internal recruitment teams and client partners regarding hiring requirements.
5. Ensure timely communication, interview scheduling, and follow-ups with candidates.
6. Support recruitment strategies based on candidate feedback, market insights, and hiring trends.

Shift Structure & Timings

- Work Location: Permanent Work From Home (WFH)

• Shift Timing: 10:00 AM to 7:30 PM
• Login Duration: 9 hours 30 minutes daily. If the required login hours are incomplete by 7:30 PM, employees must continue until the required duration is completed.
• Breaks: 1 hour total break + 30 minutes buffer time
• Working Days: 6 days a week (Sunday fixed off)
• System Requirements: Laptop/Desktop, stable Wi-Fi, and power backup.

Please Note: Working hours may change according to business requirements. A shift extension of 3060 minutes may be required when necessary.

Hiring Targets & Performance Expectations

- Daily target: Generally 2550 candidate profiles, depending on team allocation, screening requirements, and AHT (Average Handling Time).

• Final targets will be communicated during OJT based on team structure and client requirements.
• Targets may change according to project and hiring requirements.

Training & Compensation

- Training Duration: 10 days (5 days training + 5 days OJT).

• Certification: Candidates must qualify for the required certification to proceed further.
• Training Payout: Payable at the time of Full & Final Settlement (F&F), as per applicable policy.
• Salary Credit Date: 12th of every month.
• Probation Period: 3 months.
• F&F Policy: As per the stated company policy, no F&F settlement will be provided in case of termination.
• Resignation Policy: Governed by the stated employment terms and applicable policy.

Leave Policy

- Paid Leave: 1 day per month, applicable after the first month.

• No leave bucket is maintained.
• Unused leave lapses monthly, subject to applicable policy and law.

Joining Bonus

Eligible employees will receive a 2,000 Joining Bonus after successfully completing the three-month probation period, subject to satisfactory performance and company policies.

Mandatory WFH Setup Verification

Candidates must submit the required setup proofs before proceeding to further interview rounds:

• Laptop/Desktop
• High-speed Wi-Fi with a minimum speed of 100 Mbps
• Power backup
• Headphones/Headset with microphone

Further interview rounds will be conducted only after verification of the required setup proofs.

CRGC Policy

Under the Company Rapid Growth Contribution (CRGC) Policy, employees may be required to contribute 5% or 10% of their monthly salary, depending on their role/designation. The accumulated fund carries 10% annual interest, subject to policy and eligibility. After a 12-month lock-in, eligible employees may request an emergency withdrawal of up to 50% with 30 days' prior notice. The remaining balance will be settled as per the applicable F&F process and policy.
Important: Candidates are advised to review the job responsibilities, compensation, attendance, working conditions, CRGC, and other applicable company policies before accepting the offer.
If you understand and agree with the above responsibilities and policies, please be prepared for the upcoming comprehensive interview round.

Recruitment Fraud Disclaimer

PMI Solutions does not charge candidates any recruitment fees. Official communication is sent only through authorized company email IDs. Candidates should avoid suspicious job offers or payment requests and must not share personal or financial information.
For clarification, please contact our authorized HR team through official communication channels.
Regards,
HR Team
PMI Solutions: Professional Management Institute