BPO Quality Assurance Manager for Retail - Makati
Summary
On-site Quality Assurance Manager in Makati overseeing QA for a retail BPO program on a shifting schedule: monitors inbound/outbound calls plus email and chat for quality standards, documents issues for management, and coaches, mentors and trains agents. Requires multi-program/multi-site QA management experience and Six Sigma certification.
TASQ is looking to fill an on-site position for a QA Manager for Retail ASAP.
The pre-screening interview will take place over the phone.
About the job QA Manager for Retail (Makati)
Shift: Shifting Schedule
Work setup: Onsite (Makati)
Requirements:
Hiring Team wants to see that level of experience in multi program and multi site management for QA.
Six sigma certification
Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
Documents quality issues and performance measures for management review.
Provides information to assist in the feedback and formal education process of individuals on the phone.
Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.