BPO Quality Manager (McKinley) | Onsite
Posted Updated 4
views
Description
Work Setup: Onsite (McKinley, Taguig)
Urgency: Urgent
Status: Active
Account/Category/Campaign: Quality Assurance
We are looking for an experienced QA Manager who can drive quality performance, strengthen coaching strategies, and elevate customer experience across operations.
- The Role: Lead quality monitoring for calls, email, and chat while driving continuous improvement across operations.
- The Impact: Shape quality standards, coach teams, and implement solutions that improve performance and customer satisfaction.
- The Difference: Lead a team of QA specialists and influence strategic quality initiatives.
Non-Negotiable Requirements:
- Experience supporting international travel accounts
- At least 4 years of QA Team Lead experience
Key Responsibilities:
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
- Documents on quality issues and performance measures for management review.
- Provides information to assist in the feedback and formal education process of individuals on the phone.
- Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
- Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
- Serves as final decision/opinion maker in the area, coaches, mentors and trains others around expertise
As published by workable · 12 questions
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (6)
- Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1.
- What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A. optional
- Which location are you residing in? (City of Residence)
- How much was your last monthly compensation package (in PESO)? (i.e. 16000) optional
- How much is your expected salary (in PESO)? (i.e. 18000) optional
- What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call? optional
Pick from a list (6)
- How did you know about this position?
- How many months of BPO experience do you have?
- Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A.
- What is your highest educational attainment?
- Which location do you prefer working in?
- When is the soonest you are available to start working? optional