Branch Counter Sales

Totaline Runner / Store Associate

General Description

This position is responsible for dispatch routes, deliveries, and receiving equipment. It involves selling equipment, materials, and parts for residential and commercial air conditioners; taking customer orders; receiving and recording new parts inventory; and organizing the warehouse to maintain a safe and secure environment. This role interacts with all management levels at Carrier Puerto Rico, as well as with customers and vendors.

Main Duties and Responsibilities

Runner

• Perform assigned daily store routes and errands.
• Ensure timely and in-good-condition delivery and pickup of customer equipment and other locations.
• Maintain documentation for each task completed while on route.
• Notify your manager of any issues found during equipment searches or deliveries.
• Follow all traffic rules and regulations established by law during your routes.
• Keep the assigned truck/vehicle in good condition.
• Report immediately any vehicle-related issues to your manager.

Store Associate

• Promote sales of residential and commercial air conditioners, installation parts and materials, and after-sales products for external/internal customers.
• Complete sales by entering purchased items into the system, collecting payment, adding the purchase to the customer credit account, and issuing sales receipts.
• Maintain inventory by verifying available quantities; place orders when reorder points are reached.
• Work in coordination with the Warranty Department to process claims and advise customers on internal policies related to returns or part exchanges.
• Provide excellent customer service.
• Notify the supervisor and assist with repairs, cleaning, maintenance, and other efforts needed to keep the stores in an orderly condition.
• Keep the equipment and parts well displayed in the showroom to attract customers.
• Pick up merchandise from the main warehouse and stock it in the store warehouse.
• Store items by unpacking, organizing, and placing goods into containers, shelves, and the store warehouse.
• Maintain a safe and secure environment by following safety and protection standards and procedures, complying with the EH&S and CE Code of Ethics.
• Contribute to the team effort to achieve monthly sales results.
• Other tasks required by Carrier Puerto Rico Inc.

Expected Competency Areas

Computer Skills

• Basic knowledge and experience using computers.
• Basic knowledge of MS Excel.

Special Requirements

• Valid driver’s license (preferred: Class 8)
• Forklift experience (preferred)
• Knowledge of EH&S (preferred)
• Customer-focused
• Negotiation skills
• Teamwork-oriented

Physical Requirements

• Able to lift up to 50 pounds.
• This position may require exposure to warm temperatures, sunlight, and driving around the island.
• Availability to work some Saturdays.

Education

• Required: Refrigeration Technician (plus)

Experience

• Ideal: 3 years
• Minimum: 1 year

Languages

• Fluency in Spanish. Conversational English is a plus.