Branch Manager

Operational Management

Distribute overall and sub-targets received from the Area Manager fairly among shifts and team members.

Plan and coordinate shift schedules to ensure adequate staffing levels; submit finalized schedules to the HR Department.

Oversee the execution of daily operations to ensure service excellence and operational efficiency.

Supervise inventory activities, including daily stock checks and coordination with the Inventory Committee for adjustments.

Monitor stock levels and review inbound/outbound documentation to maintain accurate inventory records.

Ensure availability and proper organization of all official branch documents for presentation to relevant authorities when needed.

Ensure safety, functionality, and proper maintenance of fixed assets and facilities within the branch.

Cover pharmacist shortages when necessary to ensure uninterrupted branch operations.

Sales & Business Development

Ensure the achievement of monthly sales and performance targets (branch-wide and individual).

Monitor sales against KPIs such as push list, basket size, and new customer acquisition.

Develop and implement localized promotional campaigns to drive foot traffic and revenue.

Train and guide staff to improve upselling and cross-selling techniques.

Monitor daily target achievement and communicate progress to the team to foster accountability.

Staff Leadership & Development

Provide effective leadership to the team, fostering a positive work culture aligned with company values.

Identify, train, and prepare a deputy to manage operations during your absence.

Monitor staff performance across all shifts, with particular attention to night shifts.

Ensure the delivery team maintains proper grooming, dress code, and service quality standards.

Evaluate training needs of staff, coordinate with HR, and assess training effectiveness post-completion.

Compliance & Control

Enforce adherence to the company’s operating protocols and Code of Ethics.

Regularly monitor surveillance camera footage on designated screens to ensure staff adherence to company standards and operational protocols, with particular focus on night shift activities.

Verify that night shift employees fulfill duties listed in the Night Shift Service Logbook.

Conduct periodic audits of the main branch safe and ensure proper handover documentation across shifts.

Ensure all financial and inventory records meet audit and compliance standards.

Implement and monitor procedures that reduce discrepancies (e.g., avoid stock shortages, maintain accuracy thresholds).

Reporting & Communication

Submit detailed monthly performance reports to the Area Manager with action plans and timelines.

Communicate regularly with all team members and maintain 24/7 availability for urgent operational matters.

Review and respond to official branch emails daily to ensure timely coordination with other departments.

Maintain accurate documentation and submit periodic reports related to training, operations, inventory, and compliance

Requirements

• Strong leadership and team management
• Problem-solving and decision-making
• Attention to detail and accuracy
• Effective communication and active listening
• Customer service orientation
• In-depth pharmaceutical knowledge
• Time management and prioritization
• Positive and strategic thinking
• Negotiation and persuasion skills
• Strong sales acumen
• Licensed Pharmacist

Benefits

Performance Bonuses

• Monthly bonus system

• Target-based sales incentives

Medical & Social Insurance

Social insurance coverage

Medical insurance (according to company policy & position level)