Branch Manager

Get to Know Us

Join a well-established leader in our industry, where a career offers both personal and professional growth within the dynamic world of transporting goods and services around the world. With decades of experience, we support a diverse range of clients, ensuring their logistics and customs needs are met with excellence.

Our Culture

People and technology drive our success. We are committed to fostering a workplace that values integrity, celebrates achievements, and recognizes each employee’s role in our success. Our focus on customer satisfaction and innovation ensures that every team member’s contributions are both meaningful and rewarding. We embrace diversity, engagement, and inspiration, making this a place where employees can thrive and grow.

Position Summary

The Branch Manager at John S. Connor directs and coordinates daily operations while providing vision and leadership to ensure the continuity and growth of the branch. This role oversees compliance with company policies, develops business strategies, manages staff, and fosters an environment of accountability, customer service excellence, and operational efficiency.

Key Responsibilities

• Provide leadership to ensure the company’s mission and core values are upheld
• Develop and implement business strategies and pursue new business opportunities
• Create and manage branch budgets with input from staff
• Supervise employees and carry out responsibilities in accordance with company policies and applicable laws
• Monitor shipments to ensure timely handling and customer satisfaction
• Deliver exceptional customer service and resolve issues effectively
• Coach and develop staff to foster professional growth and organizational success
• Travel as needed to meet with customers or manage company business
• Stay informed of industry changes affecting branch operations
• Regularly review accounts receivables, monitor outstanding balances, and take action to ensure timely collection of funds
• Promote a success-oriented and accountable workplace culture
• Perform additional duties as assigned