Branch Sales Associate

Branch Counter Sales Associate - HVAC Products | Carrier Enterprise | Cedar Falls, IA

About Carrier Enterprise:

Carrier Enterprise (CE) is a leading national distributor of residential and light commercial HVAC products, parts, and supplies, serving licensed HVAC/R dealers and contractors across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With 200+ locations, we deliver top-quality HVAC/R solutions where our customers need them most. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors. Learn more about us at carrierenterprise.com.

Job Summary:

In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be the key to your success. This position is eligible for monthly performance-based bonuses and incentives.

Duties and Responsibilities:

• Greet customers and provide expert advice, product information, and recommendations to help them find the right HVAC/R products and supplies for their needs.
• Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly.
• Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing.
• Monitor and replenish floor stock, conduct regular inventory counts, and report any discrepancies to the Branch Manager.
• Promote sales and special offers to customers and upsell products when appropriate.
• Provide warehouse operations support, including receiving, inspecting, and stocking incoming merchandise.
• Support inventory accuracy through cycle counts, stock replenishment, and product organization.
• Safely operate forklifts and pallet jacks per company policy.
• Uphold safety standards and maintain a clean, organized counter and warehouse environment.
• The responsibilities in this posting are not intended to be all-inclusive; additional responsibilities may be assigned as needed.

Qualifications:

• Previous experience in a customer-facing role, preferably in HVAC/R or a related industry.
• Strong knowledge of HVAC/R products, equipment, and components.
• Excellent customer service skills, including active listening and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency in using computerized sales and inventory management systems.
• A positive attitude, willingness to learn, and a team-oriented mindset.
• Ability to lift and carry up to 50 pounds of merchandise.
• Standing and walking for extended periods.
• Bending, stooping, and reaching to access products and supplies
• May need to operate a Forklift. Prior Forklift certification preferred.

Requirements:

• High School diploma or equivalent with one (1) year of customer service experience.
• Detail-oriented with strong organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Invitation to Apply:

Whether you're looking for full-time or part-time opportunities, we'd love to have you join our team! If this sounds like the right fit for you, we encourage you to explore this role and discover everything else we have to offer. Visit our careers page to browse current openings at www.carrierenterprise.com/careers. Learn more about our story, our values, and what makes us a great place to work by visiting www.carrierenterprise.com.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence. #CE123