Branch Team Member
Summary:
The Branch Team Member plays a crucial role in supporting our purpose of creating lasting value for those we serve by performing a collection of tasks to support the branch location and serve as a resource for our customers. This position may serve one or a combination of the following functions for the branch location; counter support, delivery services, and a variety of warehouse duties. Regardless of the function being performed, this individual always displays excellent customer service skills and a commitment to quality and efficiency. This individual promotes our culture, our 5 P’s and our purpose to create lasting value for those we serve.
Key Responsibilities & Essential Functions:
- Service a diversity of customers by providing projects or information on products or services
- Estimate date of delivery to customer, based on knowledge of own vendor’s production and delivery schedule
- Communicate effectively with department leads and branches on all job related issues
- Provide project demonstrations to qualified customers on request
- May be responsible for customer courtesy items
- Build and maintain customer relationships
- Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained
- Promote profitability and sales growth initiatives
- Load and unload the vehicle in a safe and efficient manner
- Adhere to all company safety policies and initiatives
- Support team members by participating in team lifts
- Deliver products to local customers
- Maintain compliance with all Department of Transportation requirements
- Maintain vehicle, counter area, displays and warehouse dock cleanliness and order
- Maintain Will-Call orders, which may include calling customers, canceling old orders, etc.
- Picks customer orders using an RF scanner, wire cutting equipment, motorized cart and/or fork lift
- Pick, prepare, ship or receive orders in an efficient and accurate manner
- Cross-train in all departments of warehouse
- Facilitate the returns process
- Perform cycle counts, maintain inventory integrity and location accuracy
- Participate in warehouse process improvements
- Provide coverage in areas of the warehouse in which staffing is low and work level is high