Business Analysis Lead, Fund Operations
Posted 1
view
Summary
Leads business analysis, solution design, and change delivery for fund administration at MUFG Pension & Market Services in Hong Kong — translating business and regulatory requirements into scalable solutions, mentoring a team of business analysts, and partnering with operations, technology, risk, and compliance stakeholders.
Overview
The Business Analysis Lead, Fund Operations is responsible for leading business analysis, solution design, and change delivery activities across the Fund Administration domain.
The role serves as the strategic business analysis lead for fund-related capabilities, platforms, and transformation initiatives, ensuring business requirements are translated into scalable, compliant, and customer-focused solutions that support operational excellence, regulatory obligations, and business growth.
Reporting to the Head of Business Analysis, the role partners closely with Operations, Technology, Risk & Compliance, Finance, and Transformation stakeholders to drive the successful delivery of strategic initiatives and continuous improvement opportunities across the Fund Solutions portfolio.
The role also provides leadership, coaching, and capability development for Business Analysts supporting the Fund Operations domain.
Key Accountabilities and main responsibilities
Strategic Focus
- Lead business analysis strategy and delivery across the Fund Operations portfolio.
- Act as a trusted advisor to business leaders on fund administration processes, system capabilities, and transformation opportunities.
- Drive alignment between business objectives, regulatory requirements, and technology-enabled solutions.
- Partner with Technology, Operations, and Transformation teams to define and prioritise investment roadmaps and enhancement initiatives.
- Identify opportunities to improve automation, operational efficiency, controls, and customer outcomes.
- Ensure solution designs support future scalability, regulatory compliance, and business growth.
- Contribute to strategic planning and enterprise change initiatives impacting the retirement solutions business.
Operational Management
- Lead end-to-end business analysis activities for change initiatives impacting Fund Operations platforms and processes.
- Oversee requirements elicitation, process analysis, business case development, solution design, and implementation planning.
- Facilitate stakeholder workshops to identify business needs, pain points, and future-state opportunities.
- Ensure business requirements are clearly documented, validated, and traceable throughout delivery lifecycles.
- Drive impact assessments across operational processes, controls, regulatory obligations, and customer outcomes.
- Provide leadership during testing, implementation readiness, and post-implementation stabilisation activities.
- Act as escalation point for complex business, system, and process issues within the Fund Operations portfolio.
- Promote consistency and quality across business analysis methodologies, artefacts, and governance standards.
People Leadership
- Lead, mentor, and develop Business Analysts supporting Fund Operations initiatives.
- Build team capability in business analysis, stakeholder management, process improvement, and solution design.
- Provide coaching, performance feedback, and career development support.
- Drive effective resource planning, workload management, and delivery prioritisation.
- Foster a culture of collaboration, accountability, continuous improvement, and customer focus.
- Develop trusted relationships with senior stakeholders across Operations, Client Services, Finance, Technology, Risk & Compliance, and Transformation functions.
- Facilitate alignment between business priorities and technology delivery strategies.
- Communicate project impacts, risks, dependencies, and delivery outcomes effectively.
- Influence decision-making through data-driven analysis and business insight.
Governance & Risk
- Ensure all changes comply with regulatory requirements, internal policies, and operational risk frameworks.
- Support audit reviews, control assessments, and regulatory engagements related to Fund Solutions.
- Identify, assess, and mitigate delivery, operational, and compliance risks.
- Maintain strong governance and quality assurance practices across the change lifecycle.
- Promote a risk-aware culture and ensure solution designs maintain appropriate control frameworks.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
- Minimum 8-10 years' Business Analysis experience within financial services or regulated industries.
- Demonstrated experience leading large-scale business and technology transformation initiatives.
- Strong understanding of fund administration, pension administration, registry services, or similar operational environments.
- Proven leadership experience with responsibility for coaching and developing others.
- Strong stakeholder management, influencing, and communication skills.
- Experience working across cross-functional business and technology teams.
- Highly analytical, structured, and outcome-oriented.
- Strong understanding of governance, compliance, and operational risk practices.
- Tertiary qualification in Business, Finance, Information Systems, or a related discipline.