Business Analyst
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Summary
A2B Australia (the 13cabs/Cabcharge taxi and mobility group under ComfortDelGro) is hiring a Business Analyst in Melbourne to analyse and document current business processes, gather and validate requirements, and design future-state workflows. The role sits in B2C Operations, partnering with business leaders and technology teams on transformation initiatives.
A2B Australia is part of the ComfortDelGro Australia (CDC) Group, the country’s leading taxi network and a major provider of mobility, technology, and payment solutions.
Through our iconic brands 13cabs, Silver Service, Swan Taxis and Cabcharge we deliver end‑to‑end transport experiences, from booking and dispatch through to safe, reliable travel and seamless payment. Our services support corporate, community and disability customers nationwide.
Our network is Australia’s largest, with 7,000+ vehicles and 11,500 drivers, supported by contact centres, technology hubs and in‑field support teams. We power drivers, operators and passengers with dispatch, navigation, in‑car tech, apps and payment solutions across Australia and globally.
The A2B Way We care about our customers, our business and each other. We work as one connected team, value accountability and collaboration, and encourage innovation to shape the future of mobility. We invest in wellbeing, safety, learning and development, recognise high performance, and celebrate diversity and inclusion.
At A2B Australia, we're transforming the way Australians move through our brands including 13cabs.
We're looking for a Business Analyst to help shape future business processes, improve customer experiences and support transformational initiatives across the organisation.
Join our B2C Operations team and play a key role in understanding how the business operates today while helping define what it needs for tomorrow. Working closely with business leaders, subject matter experts and technology teams, you'll analyse processes, uncover opportunities and help design solutions that deliver measurable value across the organisation.
What You'll Be Doing
- Develop a deep understanding of customer and business needs, identifying pain points, opportunities and areas for improvement
- Analyse and document current-state business processes and workflows to build a clear picture of how the business operates
- Gather, analyse, validate and document business requirements using appropriate business analysis techniques
- Translate requirements into clear specifications and acceptance criteria
- Develop future-state process designs and user journeys that support improved business outcomes
- Partner with stakeholders across business and technology teams to build alignment and consensus on proposed solutions
- Map requirements across multiple business units and interconnected process streams
- Model end-to-end processes and identify the impact of internal and external dependencies
- Support the development of operational reporting, business metrics, acceptance criteria and test plans
- Collaborate closely with Project Leads and Executive Sponsors to deliver agreed outcomes
You're a collaborative and analytical Business Analyst who enjoys understanding complex business problems, engaging stakeholders and turning insights into practical solutions.
You'll bring:
- A bachelor's degree in Business Studies, Business Administration, Management, Information Technology, Engineering or a related discipline
- A minimum of two years' experience in business analysis, including process mapping, requirements gathering and documentation
- Experience analysing current-state processes and defining future-state solutions
- Strong capability in requirements elicitation, validation and documentation
- Exposure to business analysis tools, process mapping methodologies and the Microsoft Office Suite
- Experience working across business and technology teams to define, document and gain agreement on requirements
- A recognised business analysis certification such as IIBA CCBA or CBAP (desirable)
We're looking for someone who:
- Enjoys breaking down problems, identifying root causes and understanding process interrelationships
- Builds productive relationships with stakeholders from diverse backgrounds
- Communicates clearly and confidently, both verbally and in writing
- Can manage multiple priorities and process streams effectively
- Takes a collaborative approach and remains open to alternative perspectives
- Is curious, adaptable and motivated to learn new tools and technologies
- Demonstrates accountability and a strong commitment to delivering outcomes
- Contribute to initiatives that help shape the future of mobility in Australia
- Work with a broad range of stakeholders across business and technology functions
- Influence customer, operational and business outcomes through process improvement and solution design
- Join a connected and collaborative team that values innovation, accountability and continuous improvement
- Be part of an organisation with nationally recognised brands and a strong focus on customer experience
If you're ready to make an impact through business analysis and process improvement, we'd love to hear from you.
ComfortDelGro Corporation Australia (CDC) and A2B acknowledges the Traditional Custodians throughout Australia, and their continuing connection to land, waters and community. We pay our respects to all First Nations people, their culture and to Elders past and present.