Business Analyst - AI & CRM Solutions (Life Sciences)
Summary
Analyze and document CRM and AI workflows for life-sciences clients, gathering requirements and mapping processes to improve customer engagement and automation.
Job title: Business Analyst - AI & CRM Solutions (Life Sciences) Job location: Fosters City CA (Onsite) Job Type: Contract Job description: Domain: Life Sciences, Pharmaceutical Commercial Operations, Customer Engagement Mandatory Skills: CRM Platforms: Veeva CRM, Salesforce Health Cloud, Dynamics 365 CRM, or equivalent AI & Automation: Microsoft Copilot, Generative AI, Conversational AI, Intelligent Automation Business Analysis: Requirements Elicitation, User Stories, Process Mapping, Gap Anal…