Business Analyst
Summary
Senior ServiceNow Business Analyst designs and documents enterprise workflows for an energy/utilities client, translating needs into Service Portal and Workspace solutions aligned with ITSM, CSM, and PSDS best practices.
About the Opportunity We are partnering with a key player in the Australian energy and utilities sector to bring on a Senior ServiceNow Business Analyst to drive critical platform delivery. You will translate complex operational processes into clean, scalable functional specs and user stories for a key technical team. Acting as the critical bridge between senior business stakeholders and delivery teams, you'll ensure every solution aligns strictly with ServiceNow best practices and enterprise g…