Senior ServiceNow Business Analyst
Summary
Senior ServiceNow Business Analyst designs and implements scalable ServiceNow solutions for federal agencies, gathering requirements, documenting workflows, and ensuring compliance with federal standards.
Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year—winning Creator Workflow Partner of the Year in 2022,ServiceNow Store Partner of the Year in 2024 AND 2025 ServiceNow Worldwide Innovation Partner of the Year!— we take pride in our expertise and commitment to excellence.
At Bravium, we believe that our people are our greatest strength, which is why we invest in hiring top talent who align with our core values:
- Strive for Greatness
- Do the Right Thing
- Foster Teamwork
- Respect Each Other
- Grow Together
We are seeking an experienced ServiceNow Senior Business Analyst to lead requirements and solution design for high-impact federal initiatives, partnering closely with government stakeholders to deliver scalable, mission-driven ServiceNow solutions.
Job Functions:
- Lead the requirements lifecycle for complex ServiceNow initiatives—partnering with government stakeholders to elicit, analyze, and validate functional and technical needs.
- Translate strategic business goals into scalable, compliant ServiceNow solutions that align with federal standards and agency mission priorities.
- Own the design and documentation of end-to-end business processes, workflows, functional specs, user stories, and acceptance criteria.
- Guide system and user acceptance testing, ensuring that solutions are thoroughly validated and meet quality benchmarks.
- Act as the primary bridge between business and technical teams—reviewing solution design, ensuring alignment with requirements, and managing scope changes.
- Leverage deep knowledge of federal operations and ServiceNow platform capabilities to drive process improvements and solution optimization.
- Facilitate stakeholder workshops, sprint planning, and executive-level presentations to communicate system capabilities and progress clearly and effectively.
Skill and Experience:
- Deep understanding of core ServiceNow modules (e.g., ITSM, ITOM, HRSD, SecOps) within federal implementations.
- Skilled at gathering, analyzing, and documenting complex business and technical requirements in government environments.
- Experience designing and improving workflows and processes to support federal agency missions and mandates.
- Strong grasp of Agile/Scrum principles as applied in federal delivery, including experience with hybrid Agile/Waterfall environments.
- Familiar with FISMA, FedRAMP, NIST, and other federal compliance frameworks that impact ServiceNow deployments.
- Proven ability to engage with CORs, PMs, Product Owners, and federal end-users to align goals, manage expectations, and build consensus.
- Proficient in creating test scripts, leading UAT, and validating ServiceNow functionality against agency requirements.
- Able to translate platform capabilities into business value for both technical teams and non-technical stakeholders.
- Experienced in producing detailed user stories, acceptance criteria, process flows, and training materials for federal audiences.
- Comfortable leading requirements workshops, status meetings, and executive-level briefings in a government setting.
- Understands the importance of data handling, role-based access controls, and operational security in federal systems.
- Works effectively within multi-vendor, cross-functional teams in high-stakes government delivery environments.
- Driven to identify inefficiencies and recommend process and platform optimizations for mission outcomes.
- Experienced with Jira, Confluence, ServiceNow Studio, and federal collaboration tools (e.g., MS Teams, SharePoint).
Requirements:
- US Citizen;Active Public Trust clearanceor the ability to obtain one
- Minimum5 years of business analysis experience, preferably in a government or federal consulting environment
- Hands-on experience withServiceNow, including familiarity with common modules and functionality
- Proficiency in developing business process documentation usingMicrosoftVisioor similar tools
- Experience translating business needs into detailed technical requirements
- Familiarity with theSoftwareDevelopment Life Cycle (SDLC)and ITSM best practices
About Bravium Consulting
Bravium Consulting provides technology and management consulting services for the public and private sectors. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.
Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us. We offer competitive salaries and a comprehensive benefits package which includes:
- 15 PTO days
- 11 paid holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short Term and Long Term Disability coverage with 100% premium support
- 401k Program with Bravium matching 100% of up to 4% of salary
- Training Program
- Employee Assistance Program
- Maternity Leave
- Paternity Leave
- Annual performance bonuses
- Referral bonus
- Flexible work arrangements
- Access to robust training and professional development program
- Employee Assistance Program (EAP) for mental health and wellness support
Bravium Consulting verifies candidate identity as part of its hiring process to prevent interview fraud and protect company and client data. Identity verification is conducted after a conditional offer of employment and prior to the start date is a required condition of employment.
Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.