Business Analyst - Contact Centre
Posted 7
views
Summary
Desda Group is hiring a Business Analyst to lead business requirements for a major Australian super fund's newly in-housed contact centre, spanning agent desktop modernisation, near-real-time member data, and AI in contact centre operations, while keeping technology, operations and member-experience stakeholders aligned.
The Opportunity A major Australian super fund is bringing member servicing in-house from its outsourced administrator. The contact centre has already moved across. The next workstreams are agent desktop modernisation, near-real-time member data and AI across contact centre operations. We're looking for an experienced Business Analyst to lead business requirements across technology, operations and member experience, and to keep a complex stakeholder group aligned and moving. Key Responsibilities…