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Desda Group

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3 jobs
Desda Group
6 views 3 weeks ago

Project Manager — Contact Centre Transformation

Open 15d APAC
Australia

Desda Group is hiring a Project Manager in Melbourne to lead business delivery on a contact centre transformation programme for a major Australian super fund, covering agent desktop modernisation, near-real-time member data and AI initiatives. The role involves directing BAs and aligning technology, operations and member experience stakeholders.
Apply
Desda Group
4 views 3 weeks ago

Project Manager — Contact Centre Transformation

Open 16d APAC
Australia

Project manager leading business delivery for a major Australian super fund's contact centre transformation programme, covering agent desktop modernisation, near-real-time member data and AI in contact centre operations. The role coordinates technology, operations and member experience teams and directs the BAs.
Apply
Desda Group
6 views 3 weeks ago

Business Analyst - Contact Centre

Open 16d APAC
Australia

Desda Group is hiring a Business Analyst to lead business requirements for a major Australian super fund's newly in-housed contact centre, spanning agent desktop modernisation, near-real-time member data, and AI in contact centre operations, while keeping technology, operations and member-experience stakeholders aligned.
Apply

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