Business Analyst (CRM)

Our client, a top name in their industry and proud member of the Fortune 500, is seeking a passionate and experienced Business Analyst with a strong background in CRM software. You will play a key role in improving and streamlining our business processes through the innovative use of CRM solutions.

Responsibilities:

• Analyze and document business requirements for CRM initiatives
• Work with cross-functional teams to design and implement CRM solutions that meet the needs of our business
• Facilitate workshops and discussions with stakeholders to gather requirements and ensure solutions meet their needs
• Recommend process improvements and increased efficiency through the use of CRM systems
• Develop and maintain strong relationships with key stakeholders, including customers, sales, and other relevant departments
• Provide training and support for end-users on CRM processes and systems
• Conduct data analysis and provide insights to support decision-making

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field
• At least 5 years of experience as a Business Analyst, with a focus on CRM software
• Proven experience with CRM software and related systems
• Strong understanding of business processes, including customer service and sales
• Excellent communication skills, with the ability to present complex information in an accessible way
• Ability to thrive in a fast-paced environment, manage multiple priorities, and meet deadlines

We're seeking a talented and driven Business Analyst who is passionate about CRM and excited to join a leading Fortune 500 company. You'll have the opportunity to make a real impact and drive process improvement in a supportive and welcoming work environment.

SPEARING EXECUTIVE SEARCH PTE LTD (EA license: 22S1195)

Muhammad Mundzir (EA Registration: R22110088)