Business Analyst

Job Overview: Pay Range: $28hr - $33hr Requirement/Must Have: Bachelor's degree in Business, IT, or related field. 3 5 years as a Business Analyst in contact center or customer experience domain. Familiarity with contact center platforms (Amazon Connect, Genesys, NICE, Avaya, Cisco). Understanding of IVR, ACD, WFM, and omnichannel solutions. Basic knowledge of APIs, integrations, and cloud technologies. Strong analytical and problem-solving skills. Excellent communication and stakeholder manage…