Business Analyst
Summary
Business Analyst at DHL Express leads process reviews and requirements definition for global logistics software, aligning SOPs and driving enhancements to network operations applications.
The GNOP Business Analyst leads business analysis for specified projects, defining solutions and assessing change impacts on processes, performance, and technology. You will apply best practices to support global network operations and drive continuous improvement.
Job Responsibilities
- Product Management for specific or groups of applications/products and support enhancement of products
- Conduct Regional and Facility Network Operations (onsite) Reviews
- Business analysis, process review and requirements definition
- Ensure Global SOP is aligned with changes and updated.
- User group management and communication
- Software Development cycle participation
- Deployment preparation and support
- Post program implementation and follow-up
- Support contingency operations for process and EGAP relevant issues
- Operate in a customer focused, multi-national, multi-cultural environment - Internal and External
Requirements
- Business Degree OR equivalent experience.
- Certification or experience in requirements analysis/gathering, process definition and related work.
- Minimum 3 years of experience, including at least 1 year of equivalent BA experience
- Exposure to Business process, analysis and testing
- Experience in managing process and requirements development
- Experience across country and regional level with Global Experience preferred.
- Fluent in English (written and verbal)