Business Analyst (IC)

• AI‑First Business & Product Thinking
  • Strong interest in using AI tools (e.g., Copilot, GenAI assistants, analytics tools) to learn faster, analyze problems, create user stories, and improve communication.
  • Ability to understand business problems and translate them into clear requirements, user stories, and acceptance criteria with guidance.
  • Foundational understanding of Property & Casualty Insurance concepts or strong willingness to learn domain quickly.
• Agile, Delivery & Cross‑Functional Exposure
  • Basic understanding of Agile delivery concepts (Scrum / Kanban) through coursework, internships, or projects.
  • Exposure to tools like JIRA (or similar) for tracking work items and learning backlog concepts.
  • Awareness of system integrations, APIs, and data exchanges (XML / JSON) at a conceptual level.
  • Willingness to work across BA, Product, QA, and Engineering teams, learn beyond a single role, and step in where needed to support delivery.
• Data, Analysis & Reporting (Foundational)
  • Basic knowledge of SQL concepts and ability to write simple queries or analyze datasets with guidance.
  • Ability to work with data to validate assumptions and support decision‑making.
  • Exposure to Power BI or other reporting/visualization tools (good to have).
  • Curiosity to use AI to speed up analysis, learning, and insight generation.

Process Specific Skills

• Foundational understanding of Agile and Waterfall methodologies through education, training, or internships.
• Comfortable working in fast‑paced environments with evolving requirements and feedback.
• Interest in Insurance (P&C) or technology‑driven business domains preferred.

• Strong analytical thinking and problem‑solving skills.
• Clear communication skills and ability to ask the right questions.
• Ability to collaborate across functions (business, QA, engineering) and learn from senior team members.
• Good time management and organization skills.
• Strong ownership mindset, curiosity, and willingness to learn continuously.
• Open to experimentation, feedback, and AI‑enabled ways of working.

• Solution Discovery & Design
• Collaborate with business stakeholders, developers, and architects to shape solution approaches for business problems.
• Translate business needs into clear product capabilities, workflows, and technical requirements.
• Participate in solution design discussions to ensure business requirements are technically feasible and scalable.
• Contribute to system design and business architecture discussions.
• Builder Collaboration
• Work closely with business stakeholders, builders and engineering teams to break down features into implementable user stories and tasks.
• Facilitate requirement discovery sessions, backlog grooming, and sprint planning.
• Clarify business rules, edge cases, and integration scenarios during development cycles.
• Product Development Support
• Support development and QA teams by validating requirements, acceptance criteria, and test scenarios.
• Ensure product capabilities align with customer experience and business objectives.
• Assist in the development of new client interfaces and integrations, while supporting maintenance and enhancements of existing systems.
• Requirements & Documentation
• Capture and maintain requirements in structured artifacts such as user stories, workflows, and functional specifications.
• Ensure product documentation is organized, traceable, and accessible across teams.
• Maintain backlog hygiene and requirement traceability.

Continuous Improvement

• Identify opportunities to improve product functionality, operational efficiency, and customer experience.
• Participate in retrospectives and continuous improvement initiatives.

Primary Interactions

• Onshore and Offshore Product Teams
• Platform Business Team and Technology Team
• Senior Leadership of EXL and Business
• Delivery and Support teams within EXL
• Internal & External Auditors/ISG/BCP personnel

• BS / BE / MCA / MBA / PGDM
• Certification in Insurance or IT Business Analysis Preferred

• 4 to 8 years overall experience
• At least 4 years as Business Analyst working with Development Team