Business Analyst

Essential Functions and Responsibilities

• Analyze client business processes/requirements and develops corresponding processes and data flows (functional specifications and change management).
• Document and provides recommendations for future business processes and drive towards continuous process improvements.
• Gather and understand business user requirements; create solutions and evaluate outcomes.
• Develop comprehensive end to end test cases at the application and multi-application levels including testing strategies, testing conditions and evaluation of expected results.
• Acts as IT point person for coordinating and supporting User Acceptance Testing.
• Document action items, status reports, and post-project evaluations as required.
• Gather and analyze data as requested.
• Create BI reports and visualizations as needed.
• Create and maintain user, technical and operational documentation that describes program source, logic and corrections or changes.
• Conduct user training as needed.
• Serve as the primary contact for internal and external user access requests.
• Serve as the point of contact to solve user application access issues.
• Resolve business users’ questions and problems, elevate issues as appropriate.
• Participate on assigned MSBA project teams and procurements where technical representation is required.
• Perform other duties as assigned.

Required Education, Experience and Skills

• Bachelor’s degree with a major in computer science or other related discipline.
• Five or more years of experience in business analysis, software implementation and/or software quality assurance.
• Ability to work hybrid work schedule - minimum of two (2) in-office days per week
• Experience with Microsoft Office Suite, Office 365 and web technologies.
• Direct experience with the various stages of the SDLC.
• Ability to achieve successful results working closely with end business users and developers in both agile and waterfall development environments.
• Ability to drive team projects to completion without jeopardizing quality.
• Ability to interpret, analyze, and write complex business systems and documents clearly and concisely.
• Experience with business process improvement.
• Experience with flow charts and screen mock ups using MS Visio and/or other software.
• Experience writing and executing test cases/plans and user stories.
• Strong experience with User Acceptance Testing.
• Ability to effectively present information to end users, the development team and the Director of IT.
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
• Strong Project Management skills.
• Familiarity with data analytics and visualizations including using tools such as Tableau and/or Power BI.
• A task driven mindset as well as effective multitasking and follow up skills.
• Professional interpersonal style; ability to work and build trust with a diverse range of people.
• Ability to work with tight deadlines.
• Ability and willingness to proactively research and/or solve issues.
• Must be willing to learn and try new tools and approaches, take risks, and stay current in application software knowledge.
• Must be self-directed, highly motivated, with a strong work ethic and customer service approach.

Preferred Education, Experience, and Skills

• Masters in technical field or business administration.
• An understanding of construction management, cost accounting, and/or budgeting.