Business Analyst – Mobile App & Digital Transformation
Summary
A Business Analyst supporting a global retail client's mobile app and digital transformation initiative — gathering and documenting business/functional requirements, writing user stories and process flows, and supporting SIT/UAT and implementation while working with Product, UX/UI, and technology teams.
Business Analyst – Mobile App & Digital Transformation
My global retail client is looking for a Business Analyst to support a strategic mobile application and customer experience transformation initiative. The BA will work closely with business, product, UX/UI, and technology teams to translate business needs into clear requirements and deliver enhancements across the mobile customer journey.
Key Responsibilities
Gather, analyse, and document business and functional requirements
Translate business needs into user stories, use cases, and process flows
Work closely with Product, UX/UI, Technology, and business stakeholders
Analyse end-to-end mobile app customer journeys and identify improvement opportunities
Support app features, enhancements, and system integration requirements
Facilitate requirement workshops and stakeholder discussions
Support SIT/UAT, defect management, and implementation activities
Manage requirement changes and ensure alignment between business and technology teams
Requirements
4+ years of Business Analyst experience
Experience in mobile app, digital, eCommerce, CRM, or customer-facing projects
Good understanding of APIs and system integrations is an advantage
Strong stakeholder management and communication skills
What We’re Looking For
A hands-on BA who can take an unclear business requirement and turn it into a clear customer journey, structured requirements, and actionable solution. Someone comfortable working across both business and technical teams would be ideal.