Business Analyst – Process Improvement & AI Automation
Description
About the role
We are looking for a Business Analyst to serve as a coordinator between business units and the IT team. You will gather and analyse user requirements, improve work processes, and apply Digital Tools, Automation, and AI to increase efficiency, reduce redundant work, and support various departments in achieving measurable results.
Key responsibilities
Gather, analyse, and confirm user requirements through interviews, meetings, and study of actual work processes
Analyse current processes (As-Is), identify problems and redundant work, design new processes (To-Be), and propose appropriate improvement approaches
Prepare business and system requirement documents such as Business Requirements, Functional Requirements, Process Flow, User Stories, and Acceptance Criteria
Coordinate with users, IT teams, and external service providers to define scope, prioritise, track progress, and manage requirement changes
Design and develop Automation or small helper tools using Low-code/No-code or Script as appropriate, such as data collection systems, report generation, alerts, status tracking, and approval workflows
Apply AI to support work such as summarising and searching information, reading or categorising documents, and helping answer user questions, with verification of result accuracy
Prepare prototypes or Proof of Concept to test feasibility before implementation, and coordinate with IT teams for work requiring development or system integration
Prepare test scenarios and coordinate User Acceptance Testing (UAT), track and fix issues, and confirm results with users before go-live
Prepare manuals, training, and user guidance, including analysing initial usage issues and coordinating with relevant teams for resolution
Track post-implementation results such as reduced time, reduced errors, and actual usage, and maintain documentation and handover maintenance guidelines to responsible parties
About you
Bachelor's degree in Information Technology, Information Systems, Computer Science, Engineering, Business Administration, or related field
2–5 years of experience in Business Analyst, System Analyst, Process Improvement, Digital Transformation, or Automation
Skills in gathering and analysing requirements, preparing process flows, and communicating needs between users and technical teams
Experience building workflows or automation using at least one tool such as Power Automate, n8n, Make, UiPath, Google Apps Script, or Python
Ability to use AI tools to support work and verify accuracy, appropriateness, and limitations of results
Data analysis skills using Excel or related tools
Systematic thinking, strong problem-solving ability, service-oriented mindset, and ability to track work across multiple departments to completion
Ability to read technical documents in English and learn new tools independently
Benefits
Annual Bonus
Annual Salary Adjustment
Birthday Leave (Special Day Off)
Provident Fund
Social Security & Group Life Insurance
Employee Uniform
Fuel & Transportation Allowance
Overtime Pay (OT), where applicable
Annual Health Check-up
Annual Company Party & Recreational Activities
Get-Well Basket