Senior Business Systems Analyst / Scrum Master on Genesys' IT Platforms team in India: leads process discovery, RPA and AI use-case requirements and business cases, and facilitates Scrum/Kanban delivery for the AI Enablement & Automation team. Core tools: Jira, Confluence, RPA platforms (UiPath, Automation Anywhere, Power Automate) and enterprise AI like Claude, Copilot and Amazon Q.
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