Business Analyst / Product Owner - CRM System
About the role
The IT Business Analyst will be responsible for bridging the gap between business needs and technical solutions. This role involves working closely with business stakeholders, IT teams, and other relevant parties to ensure the smooth functioning of business processes related to billing, customer management, and service delivery.
Key responsibilities
Collaborate with business stakeholders to gather and document detailed business requirements
Translate business needs into functional and non-functional requirements
Analyze existing systems and processes to identify gaps and opportunities for improvement
Design and propose solutions that align with business goals, ensuring feasibility and scalability
Map current business processes and identify areas for process optimization within the BSS domain
Develop process models and workflows that enhance efficiency and reduce costs
Assist in the planning and execution of assigned projects, ensuring timely delivery of milestones
Coordinate with cross-functional teams, including IT, operations, and finance, to ensure successful project execution
Define test cases and scenarios to validate that solutions meet business requirements
Participate in system testing, user acceptance testing (UAT), and quality assurance processes
About you
Bachelor's Degree in Information Technology or a related field
5+ years working as a Business Analyst in the telco industry
Experience in Customer Relations Management (CRM)