IT Business Analyst – Product Delivery
About the Role
We are seeking an experienced IT Business Analyst to support end-to-end product delivery and technology transformation initiatives. The successful candidate will translate business needs into clear, actionable requirements and work closely with business stakeholders, IT teams, and system integration vendors to ensure solutions are fit for purpose, testable, and ready for production.
The role will cover key product value streams, including order capture, provisioning, billing, collections, customer care, and reporting.
Key Responsibilities
Gather, analyse, and document business and system requirements, user stories, business rules, and acceptance criteria.
Facilitate stakeholder workshops to define business processes, customer journeys, scope, and delivery priorities.
Translate business requirements into functional specifications and implementation-ready solutions.
Define integration and interface requirements across internal systems, APIs, and external platforms.
Support data migration, reconciliation, cutover planning, and go-live readiness.
Maintain requirements traceability and ensure alignment between business needs, solution design, and testing.
Support System Integration Testing (SIT), User Acceptance Testing (UAT), defect analysis, and business sign-off.
Coordinate operational readiness, production support, hypercare, and post-implementation improvements.
Work closely with vendors, developers, architects, testers, and business teams to resolve issues and manage delivery risks.
Prepare requirements documentation, process maps, decision logs, status reports, and readiness checklists.
Qualifications and Experience
Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field.
At least 8 years of experience in IT business analysis, systems analysis, or solution analysis within enterprise IT programmes.
At least 3 years of experience in product, CRM, billing, order management, or similar enterprise transformation initiatives.
Strong experience in requirements gathering, business process mapping, functional specifications, and stakeholder management.
Experience with system integrations, data migration, cutover planning, and requirements traceability.
Hands-on experience supporting SIT/UAT, release readiness, and post-go-live stabilisation.
Experience working with system integration vendors and multiple delivery teams.
Strong analytical, problem-solving, facilitation, and documentation skills.
Ability to manage competing priorities and translate complex business needs into clear, testable requirements.
Highly preferred: Telecommunications experience, particularly fixed broadband and end-to-end customer or product delivery journeys.
Preferred Certifications
IIBA certifications (CBAP/CCBA) or equivalent.
Agile certifications (PSM/CSM/SAFe).
ITIL Foundation.
TM Forum knowledge or training, including eTOM, SID, or Open APIs.