Business Analyst
Summary
Onsite Business Analyst at Sarvagram Fincare (Dadra & Nagar Haveli, India) supporting digital lending/financial-inclusion products for rural India. Day to day: writing BRDs/FRDs and user stories, analyzing onboarding and lending journeys, tracking KPIs, and liaising with tech teams using SQL, Excel, JIRA, GA, and Figma.
About the Role
The organization is seeking an experienced Business Analyst to support the design and delivery of digital products aimed at advancing financial inclusion, with a particular focus on underserved markets such as rural India. The successful candidate will be responsible for translating business requirements into actionable specifications, conducting data-driven analysis, and collaborating with cross-functional teams to ensure the successful execution of key initiatives.
Requirements
Key Responsibilities
Collaborate with product, design, technology, and business stakeholders to translate organizational objectives into comprehensive Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).
Conduct detailed analysis of user journeys, including onboarding, lending, and engagement processes, to identify areas for improvement and growth opportunities.
Prepare and maintain user stories, process flow diagrams, and supporting documentation for ongoing and upcoming initiatives.
Define, monitor, and report on key performance indicators (KPIs) to evaluate the effectiveness of digital products and processes.
Liaise with technology teams to ensure that business requirements are accurately scoped, appropriately prioritized, and correctly implemented.
Support User Acceptance Testing (UAT), process audits, and post-implementation impact assessments.
Apply structured problem-solving methodologies to address complex and ambiguous business challenges.
Present analytical findings and recommendations to senior stakeholders and leadership.
Requirements
A minimum of 2 - 4 years of relevant experience in business analysis, product analytics, or a closely related discipline; prior experience within fintech, banking, or agri-tech sectors is strongly preferred.
Demonstrated proficiency in preparing BRDs, FRDs, user stories, and formal process documentation.
Advanced working knowledge of SQL and Microsoft Excel; familiarity with JIRA, Google Analytics (GA), and Figma is required.
Prior exposure to customer onboarding processes, lending journeys, or user engagement frameworks is essential.
Strong analytical capabilities with a demonstrated ability to apply structured, methodical approaches to problem-solving.
Proven ability to operate effectively within a fast-paced, high-ownership, and cross-functional work environment.
Experience mentoring junior team members or leading small project workstreams will be considered an advantage.
Benefits
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