Business Analyst (Service Delivery)
Summary
Optimizes IT service management frameworks and end-user support processes for a major retailer’s operational modernization, focusing on streamlining store network efficiency in a high-visibility contract role.
Milestone IT are currently partnering with a major Enterprise Retailer undergoing significant operational modernisation. They require an experienced Service Delivery Business Analyst to step into a high-visibility, 6-month contract role. You will play a vital role in optimising IT Service Management (ITSM) frameworks, streamlining end-user support processes across store networks, and improving overall service delivery capabilities. If you thrive in fast-moving, high-volume retail environments a…