Business Analyst

Who is Shift?

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.

About the Role:

As a Business Analyst at Shift, you will be embedded within a technology squad to support the delivery of business and technology solutions throughout the full product development lifecycle. In this role, you will collaborate with cross-functional teams - including product managers, developers, and operations to analyse business requirements and help deliver projects that align with business objectives.

What You’ll Do:

• Collaborate with product managers, developers, and operations to gather and document business requirements

• Serve as a key contact between technical teams and business stakeholders, ensuring effective communication

• Create and maintain clear, up-to-date requirements, user journeys, and process maps

• Break down business needs into testable stories and support delivery through the product development lifecycle

• Support solution design, change management, and implementation planning

• Assist with testing, validation, documentation, risk assessments, and project governance

• Help manage vendor relationships and maintain project artefacts

• Support post-implementation reviews and continuous improvement

What You’ll Bring:

• Experience as a Business Analyst or Technical Analyst, preferably within financial services

• Experience working in fast-paced, collaborative team environments

• Strong analytical and conceptual thinking skills, with attention to detail in documentation

• Ability to engage and work with a range of stakeholders across business and technical areas

• Skilled in interpreting, documenting, and communicating technical and business processes

• Experience contributing to the delivery of complex projects

• Relevant qualifications in Business Analytics or equivalent

Key benefits:

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.

• Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.

• Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.

• Family support – industry leading 26 weeks paid parental leave.

• Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work.

• Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.

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