Business Analyst

Job Summary

Key Roles & Responsibilities

1. Business Requirements Gathering

• Collaborate with clients and stakeholders to understand business objectives and requirements.
• Conduct requirement-gathering sessions, stakeholder interviews, and workshops.
• Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and Software Requirement Specifications (SRS).
• Identify functional and non-functional requirements.
• Translate business requirements into actionable technical specifications.

2. Business Process Analysis

• Analyze existing business processes and identify gaps, inefficiencies, and opportunities for improvement.
• Develop process flow diagrams, workflow charts, and business process models.
• Perform gap analysis and impact analysis.
• Recommend process improvements and automation solutions.
• Support digital transformation and business optimization initiatives.

3. Documentation & Reporting

• Prepare user stories, use cases, acceptance criteria, and functional specifications.
• Create workflow diagrams, wireframes, and process documentation.
• Maintain requirement traceability matrices (RTM).
• Prepare project status reports and stakeholder presentations.
• Ensure documentation is accurate, complete, and updated throughout the project lifecycle.

4. Stakeholder & Client Management

• Act as a bridge between business stakeholders and technical development teams.
• Coordinate with clients to clarify requirements and manage expectations.
• Conduct regular meetings with project managers, developers, and QA teams.
• Communicate project requirements, changes, and business priorities effectively.
• Support client demonstrations and requirement validation sessions.

5. Software Development & Agile Collaboration

• Work closely with development teams throughout the Software Development Life Cycle (SDLC).
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Create and manage user stories and product backlogs.
• Collaborate with product owners to prioritize business requirements.
• Support change requests and requirement modifications.

6. Testing & Quality Assurance

• Collaborate with QA teams to develop test scenarios and validate business requirements.
• Participate in User Acceptance Testing (UAT).
• Verify that delivered software meets functional and business requirements.
• Track defects and coordinate issue resolution.
• Assist in final product validation and client sign-off.

7. Data Analysis & Business Insights

• Collect, analyze, and interpret business and operational data.
• Prepare reports and dashboards using Excel, SQL, Power BI, or similar tools.
• Identify business trends and performance improvement opportunities.
• Support data-driven business decision-making.
• Monitor relevant KPIs and business performance metrics.

Required Skills & Technical Knowledge

• Business Requirement Gathering
• BRD, FRD, and SRS Documentation
• Gap Analysis & Impact Analysis
• Business Process Modeling
• User Stories & Acceptance Criteria
• Stakeholder Management
• Functional Testing & UAT
• Agile & Scrum Methodologies

• Advanced Microsoft Excel
• SQL – Basic to Intermediate
• Power BI / Tableau
• JIRA / Confluence
• Microsoft Visio / Lucidchart
• SDLC & STLC
• REST API Fundamentals
• Wireframing Tools – Figma / Balsamiq
• Microsoft PowerPoint & Word

Educational Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Engineering, or a related field.
• MBA, MCA, B.Tech, B.E., BCA, or equivalent qualifications are preferred.
• Relevant Business Analysis certifications such as ECBA, CCBA, CBAP, or Agile certifications are an added advantage.

Experience Requirements

• Basic understanding of business analysis concepts and software development processes.
• Knowledge of requirement gathering and documentation.
• Familiarity with Excel, SQL, and business process workflows.
• Strong analytical and communication skills.
• Willingness to learn business analysis tools and methodologies.

• Hands-on experience in IT Business Analysis or related roles.
• Experience preparing BRD, FRD, SRS, user stories, and process documentation.
• Understanding of Agile/Scrum and software development methodologies.
• Experience coordinating with clients and technical teams.
• Exposure to enterprise software, CRM, ERP, HRMS, or other business applications.

Preferred Skills

• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication.
• Client-facing and presentation skills.
• Ability to manage multiple requirements and priorities.
• Strong attention to detail.
• Ability to work independently and collaboratively.
• Understanding of software architecture and database concepts is an advantage.

Key Performance Indicators (KPIs)

• Requirement documentation accuracy and completeness.
• Timely completion of assigned deliverables.
• Stakeholder satisfaction.
• Reduction in requirement-related defects and rework.
• Successful UAT completion.
• Effective communication between business and technical teams.

Why Join Softmason Technologies?

• Exposure to technologies such as AI, ERP, CRM, HRMS, and business automation.
• Professional learning and career development opportunities.
• Opportunity to collaborate with cross-functional and international teams.