Business Analyst
Summary
A Business Analyst designs and implements processes for handling customer complaints and scam cases as part of a regulatory transformation program, collaborating with business, risk, compliance, and technology teams.
$800 to $1000 per day. Long term contract - hybrid Sydney About the Role We are looking for an experienced Business Analyst to help design and implement end-to-end processes for managing customer complaints and scam-related cases. Working as part of a major regulatory transformation program, you will partner with business, risk, compliance and technology teams to define how cases are captured, assessed, assigned, investigated, escalated and resolved. Key Responsibilities Document current and fu…