Business Analyst- TMO

Reporting to the Transformation Lead and working within the Transformation Management Office, this role involves understanding and documenting business needs to propose and implement effective solutions, presented in both visual and documentary formats. The Business Analyst will demonstrate a strong commitment to teamwork and fostering a collaborative and supportive work environment, while meeting various project objectives and deadlines.

This position is responsible for performing pivotal role in supporting the delivery of various projects aligned with Nationwide’s strategic initiatives focused on growth and efficiency. These projects may involve change management, business process improvements, and strategic transformations. Key responsibilities include addressing stakeholder requests, gathering and defining requirements, writing user stories, end-to-end process mapping, project documentation, template creation, interpreting data, analysing results, and identifying new process improvement opportunities.

The role also owns the day-to-day administration of the transformation program – keeping plans, logs, task boards and governance documentation current, coordinating the meeting and reporting cadence, and making sure decisions and actions are captured and followed through. It is the central point of coordination for the Transformation Office.

The Digital & Technology team supports NWG’s business and operating units to achieve their goals around safety, customer service, growth and efficiency, people engagement and innovation, and advises the Senior Management team, CEO and Board on technology operations and strategy.

About the role

• Facilitate workshops to map current-state and future-state processes, ensuring safety, quality and compliance.
• Develop business requirements, user stories and acceptance criteria for system replacement, integrations and AI initiatives.
• Document initiatives, scope, dependencies, benefits and priorities.
• Support business cases, ROI analysis, benefit measures and KPIs.
• Develop requirements and capability documentation for RFP, including functional and non-functional requirements, scored demonstration use cases and detailed user journeys for vendor engagement, evaluation and selection.
• Document integration requirements, APIs, data migration needs and cyber security controls.
• Capture and document legacy system knowledge and undocumented processes/ integrations to reduce key-person risk.
• Support analyses of AI opportunities, quick wins and process improvement initiatives.
• Support business readiness, change impact assessments and the development of procedures, user guides and training materials.
• Conduct gap analysis and recommend process improvements.
• Support maintaining project plans and Jira boards, keeping actions, owners and deadlines.
• Support the project governance documentation, including RAIDD logs, decision logs, RACI and stakeholder maps.
• Coordinate governance meetings, agendas, minutes and action tracking.
• Support preparation of status reports and Steering Committee, SLT and Board papers.
• Manage project documentation repository, templates and version control.
• Contribute to post-implementation reviews and lessons learned.
• Complete other reasonable duties as required by Management.

About You

• Tertiary degree in Business, Information Technology, Management Information Systems, Computer Science or a related field, or equivalent work experience.
• Business analysis certification desirable
• 5+ years’ experience as a Business Analysis practitioner or similar role supporting organisation-wide or end-to-end technology and business transformation, from planning and evaluation through to execution.
• 2+ years’ project experience on a multi-workstream program, including plans, RAIDD logs, governance papers and reporting.
• Experience with platform replacement in transport, logistics, field service or another 24/7 operational environment desirable.
• Advanced written and oral communication skills, with the ability to engage stakeholders from frontline dispatchers and contractor partners through to Senior Management.
• Process modelling (BPMN; Visio, Lucidchart or similar).
• Requirements management and traceability; Jira and Confluence
• Data analysis using Excel and/or Power BI.
• Business case and benefits modelling.
• Advanced Microsoft 365 skills (Excel, PowerPoint, SharePoint, Teams).
• Strong organisation, attention to detail, follow-through and minute-taking, with the confidence to follow up stakeholders on actions

About Us

At Nationwide Group, we're committed to delivering innovative mobility and roadside assistance solutions that keep Australians moving.
Our people are at the heart of everything we do. We foster a collaborative, supportive and high-performing culture where initiative is encouraged, ideas are valued and career development is supported.
As we continue to grow, we're seeking an experienced Fleet Operations Manager who is passionate about operational excellence, leadership and creating positive outcomes for our customers and employees.

Compensation & Perks - Rewarding Your Dedication:

• The opportunity to coach and develop a skilled contractor network.
• A supportive, collaborative team environment.
• Discounts on services and products with RACV
• Flexible working arrangements to support work life balance
• Career development opportunities within a growing organisation.
• A business that genuinely values safety, quality and customer service.

If you're ready to take the wheel and lead our roadside team to new heights, we invite you to apply today and embark on this exciting journey with Nationwide Group.

You can learn more about Nationwide Group at Nationwide Group Careers

CLICK APPLY below and make sure you include a cover letter and resume.