Business Analyst

WHO WE ARE

We are a team of digital practitioners with roots stretching back to the earliest days of online commerce, who dedicate themselves to serving our client companies.

We take a holistic view of digital strategy. Our approach to transformation is based on conscious Intent to delight customers through continuous Insight and creative Innovation with an enduring culture of problem-solving.

WHAT YOU'LL BE DOING

- Collaborate with business stakeholders to gather, analyze, and document business and functional requirements.

- Translate business needs into detailed functional specifications, user stories, acceptance criteria, and process documentation.

- Work closely with Development, QA, and Product teams to ensure requirements are clearly understood and implemented accurately.

- Participate actively in Agile ceremonies, including requirement workshops, backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives.

- Create and maintain business process flows, use cases, workflow diagrams, requirement traceability matrices (RTMs), and other project documentation.

- Support User Acceptance Testing (UAT) by preparing test scenarios, validating defects, coordinating with business users, and ensuring successful sign-off.

- Investigate production issues, perform functional analysis, and work with technical teams to identify root causes and implement solutions.

- Prepare project status updates, requirement documentation, and stakeholder presentations as required.

WHAT WE NEED IN YOU

- Graduate/Post Graduate with 3-5 years of IT experience.

- Experience in gathering, analyzing, and documenting business requirements.

- Exposure to Retail, Ecommerce, Supply Chain, Logistics, or Order Management domains.

- Strong analytical, communication, and problem-solving skills.

- Experience with tools like Jira, Confluence.

- Exposure to Order Management Systems (OMS) like - Manhattan / Sterling.

- Understanding of Order Management processes such as order capture, inventory visibility, fulfillment, shipping, returns, and exchanges.