Business Analyst
We are expanding our team! Come and join us!
In line with its tagline, ‘Think Tomorrow’, the university is transforming its curriculum and delivery to prepare a future-ready workforce for the Fourth Industrial Revolution (IR 4.0).
We are looking for passionate and motivated talents to be part of our dynamic team, and nurture professional talents that can positively impact the nation.
As one of the country's pioneer institutions in Open Distance Learning, we welcome new team members who share our goal of being innovative, responsive and dedicated to the advancement of lifelong learning.
Key Responsibilities
Map end-to-end business processes (admission, registration, fee billing, examinations and results, graduation) as current-state process flows.
Work with process owners in Registry, Finance and the Schools to confirm each step, its inputs and outputs, and who approves it.
Turn each business process into a documented manual workflow or workaround, with SOPs, checklists and templates staff can use.
Help with data validation and reconciliation, e.g. checking student records, results and GPA/CGPA against source data.
Maintain a process register and knowledge repository, and hand it over to the business owners.
Write business requirements and user stories in a form a vendor can use for future development.
Support user acceptance testing (UAT) of fixes and changes, and record the results.
Job Requirements
Degree in Information Systems, Computer Science, Business or a related field.
At least 2–3 years as a Business Analyst or process analyst.
Hands-on process mapping in BPMN, Visio, Lucidchart, draw.io or similar.
Experience gathering requirements from non-technical users and writing SOPs.
Strong Excel skills for checking and reconciling data.