Business Analyst With Complaints
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Summary
A Senior Business Analyst based in Denistone West (Ryde Area, Sydney) splitting their time 50/50 between Complaints and Deceased Estates: gathering and documenting requirements from stakeholders, analysing processes for gaps and improvements, producing process flows and functional documentation, and supporting UAT and business readiness within Agile delivery teams.
Senior Business Analyst – Complaints & Estates Work as a Senior Business Analyst supporting Complaints (50%) and Deceased Estates (50%) . Gather and document business requirements from stakeholders. Analyse current processes and identify gaps, impacts, and improvement areas . Work closely with business and Agile delivery teams . Prepare process flows, business requirements, and functional documentation . Support UAT, testing, and business readiness activities . Coordinate with stakeholders to e…