Business Architect

Salary: £100,000 - 100,000 per year

Requirements:

• Strong Business Architecture experience within complex commercial organisations.
• Experience delivering CRM-enabled business transformation.
• A proven track record of designing Target Operating Models, capability models and future-state business processes.
• A commercial mindset, with the ability to translate process improvements into measurable business outcomes.
• Excellent stakeholder management, workshop facilitation and influencing skills.

Responsibilities:

• Design Target Operating Models, business capabilities and future-state processes.
• Redesign end-to-end commercial and sales processes across the customer lifecycle.
• Develop business cases and ensure change delivers measurable commercial and financial benefits.
• Work with senior stakeholders to align business strategy, process improvement and technology.
• Drive CRM-enabled transformation to improve sales, partner and customer outcomes.
• Support digital transformation, automation and AI initiatives where they create genuine business value.

Technologies:

• AI
• Architect
• CRM
• Support

More:

We are a successful global B2B organisation offering a hybrid role for an experienced Business Architect to help improve how we sell, serve and support our customers and partners. You will work closely with Sales, Operations and Technology leaders to simplify how we operate, improve commercial performance and ensure technology enables our business objectives. This is a hands-on opportunity to challenge existing ways of working and deliver practical, measurable improvements. Business Architecture is central to our next phase of commercial transformation, giving you the chance to influence strategy, shape future operating models and drive meaningful change across our global business.

last updated 36 week of 2026