Business Banking Relationship Manager.Egypt- SMEs.Retail Banking
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Description
- To Promote and sell various liability products offered by the bank, aiming to attract low cost deposits from diverse customer segments, and sources current and savings accounts.
- Promote the payment / collection solutions as deemed suitable to the clients’ business model.
- Approach new customers through existing leads, referrals, cold calling etc. and maximizing lead generation.
- Achieves assigned monthly target.
- Expand the trade business with borrowing / non-borrowing clients.
- Offering comprehensive cash management solutions to clients including collections / payment solutions.
- Promote the online banking whenever / wherever applicable.
- Proactively drive new-to-bank business to grow Business Banking presence in the identified target segments in order to achieve the target in Liabilities portfolios to cater for the planned growth.
- Ensure satisfactory account conduct of BB accounts, early rectification of various related issues, in addition to revenues generation.
Responsibilities:
- To provide Mashreq Bank customer’s financial services which meet customer’s expectations by delivering an unbiased, competent, timely and problem free service.
- Ensure achievement of set liabilities targets on an ongoing basis.
- Enhancing relationship revenue from existing portfolio accounts by cross-selling and up-selling products.
- Attend Monthly/weekly daily sales meetings with ASM and commit to sales targets.
- Ensure customer satisfaction to sell more effectively and expand business accounts & liabilities market share.
- Contact prospect customers on a daily basis, using direct approaches telephone, to meet & set appointments with customers.
- Conduct outside sales calls for potential Customers
- Be a team player and contribute to achievement of goals targets based on MBOs/ KPIs, Also to support and coach new staff to make easier their assimilation in the MB family.
- Resolve complex customer complaints.
Qualifications:
- Minimum 2-3 years of experience in RM role. Should be customer focused, achievement, target & sales oriented.
- Good command in spoken English and either Arabic, also good writing skills in English.
- Strong selling skills is required.
- Ability to work under pressure.
- Problem Solving & interpersonal skills.
- Awareness of payment / collection solutions is a must.