Business Customer Support Agent – Social Media Platform
Description
Business Customer Support Agent – Social Media Platform
About the role
Do you enjoy helping people and feel comfortable using digital platforms? Cross Border Talents is looking for English-speaking agents to support business users of a major social media platform. You will assist small and medium-sized businesses with questions about their accounts, advertising features and the tools they use to reach customers online. The role combines customer care, digital product support and problem-solving.
Key responsibilities
Respond to business customers through chat, email and phone.
Clarify account and advertising-tool questions.
Help customers understand platform features and resolve service-related issues.
Record customer interactions accurately and follow the established support procedures.
Requirements
Advanced English (C1 or above).
Clear communication and active listening skills.
A helpful, patient and professional approach.
Comfort using computers, online services and digital tools.
Previous support experience is welcome but is not a strict requirement for entry-level applicants.
A valid Portuguese residence permit and legal authorisation to work in Portugal are required.
Work conditions
Based on-site in Lisbon.
Full-time employment: 40 hours per week.
Rotational working schedule.
Training and guidance are provided before handling customer inquiries independently.
Interested in this opportunity? Send your CV to alima.zharmukhamed@cbtalents.org
Cross Border Talents