Business Development Executive - Inside Sales
1. Lead
Generation & Prospecting
· Generate
leads through inbound/outbound calls, digital leads, campaigns, referrals,
local networking and assigned databases.
· Identify
and qualify prospects based on location, connectivity availability, usage,
speed and plan requirements.
· Maintain
sufficient qualified opportunities to achieve assigned targets.
2. Customer
Acquisition & Sales Conversion
· Understand
customer requirements and recommend suitable broadband/fiber plans.
· Explain
pricing, speed, offers, installation process, service benefits and applicable
terms accurately.
· Handle
objections, negotiate within approved guidelines and close qualified prospects.
· Achieve
assigned daily, weekly and monthly new-connection targets.
3. Follow-up
& Pipeline Management
· Complete
scheduled callbacks and follow-ups within agreed timelines.
· Maintain
lead status, next action and expected closure date in CRM.
· Re-engage
pending and lost opportunities where appropriate and record reasons for
non-conversion.
4. Fulfillment
& Installation Coordination
· Collect
required customer details and KYC/documentation.
· Raise/hand
over confirmed orders to the installation/technical team.
· Track
installation and activation status until successful completion.
· Keep
customers informed about installation schedules and escalate delays.
5. CRM, Reporting
& Compliance
· Maintain
accurate lead, customer, call, follow-up and sales records.
· Submit
daily/weekly sales and fulfillment reports.
· Follow
approved pricing, process, documentation and customer communication guidelines.
· Do
not make unauthorized commitments on pricing, installation or service.
6. Customer
Experience & Referrals
· Maintain
professional communication throughout acquisition and fulfillment.
· Capture
customer feedback and common objections.
· Generate
referrals and identify suitable upgrade/additional service opportunities.
Requirements
- Any
Graduate / Diploma with relevant sales or customer-facing experience.
- Minimum
1 year experience in ISP, Broadband, Telecom, Telesales, Inside Sales, Field
Sales, B2C Sales, DTH or related customer acquisition roles preferred.
- Tamil
communication skills preferred for residential customer interaction.
- Strong
communication, customer-handling and sales skills.
- Lead
generation, prospecting, follow-up and conversion ability.
- Good
understanding of broadband, fiber/FTTH, plans, speed, installation and
connectivity.
- CRM
/ sales reporting discipline and basic MS Office knowledge.
- Strong
coordination skills with Installation, Technical Support, Billing and Customer
Service teams.
- Target-oriented, data-driven and result-focused
approach.
Benefits
- Salary Range starts from 12,000/- (onwards)
- Statutory benefits + Incentives + Insurance
- Performance based incentives
- Employee Recognition & Rewards for performance
- Regular performance reviews and salary growth opportunities
- Career Growth & Internal Promotion Opportunities