Business Development Executive

Job Description

• Own the full sales cycle: proactive outbound prospecting, pitching, product demos, negotiation, and deal closure.
• Identify client needs to craft value-driven omnichannel solutions. Prepare compelling proposals, Proof of Concept (PoC) scenarios, presentations, and commercial offers.
• Drive revenue growth to hit MRR/ARR targets through new client acquisition, upselling (e.g., adding messaging channels or AI chatbots), and cross-selling initiatives.
• Build and manage a strong sales pipeline through active client outreach. Maintain accurate CRM documentation, ensure a healthy SQL pipeline, and participate in relevant tenders.
• Lead new client onboarding and ensure smooth collaboration with internal teams (Engineering, Operations, etc.) for API integrations and successful product deployment.
• Communicate regularly with early users to ensure platform adoption and gather critical feedback to shape the product roadmap.
• Monitor conversational commerce trends and competitor activities to help management refine pricing and market positioning.

Requirements

• 2+ years of B2B sales experience specifically in Omnichannel, CPaaS, CCaaS, or CX software solutions.
• Proven ability to manage complex enterprise sales cycles and consistently hit or exceed revenue quotas.
• Accustomed to independently conducting outreach and lead generation through research and cold approaches.
• Proven experience in preparing proposals, media plans, and solution-based selling.
• Strong understanding of digital messaging channels (WhatsApp Business API, etc.), ticketing systems, and API integrations.
• Excellent negotiation, presentation, and analytical skills, with the ability to translate technical features into business value.
• Hands-on proficiency with CRM software (e.g., Salesforce, HubSpot) for pipeline forecasting.