Business Development Executive

Key Roles & Responsibilities

1. Lead Generation

• Identify potential customers through various channels.
• Conduct outbound calling and prospecting.
• Generate leads through online research, social media, LinkedIn, business directories, and other sources.
• Maintain and regularly update the prospect database.
• Identify the right decision-makers within target companies.
• Qualify leads based on business requirement, budget, authority, and timeline.

2. Customer Communication

• Contact prospects through phone calls, WhatsApp, email, and online meetings.
• Understand the customer's business, challenges, and current processes.
• Ask relevant discovery questions to identify their requirements.
• Build professional relationships with prospects.
• Communicate clearly and confidently with business owners and decision-makers.

3. Product Presentation & Demo

• Learn and understand all Zea products and services.
• Conduct basic product presentations and demonstrations.
• Explain how ZeaCRM, ZeaPlay, Zea Voice, ZeaBrain, and custom software can solve customer problems.
• Demonstrate relevant workflows based on the customer's business requirements.
• Coordinate with the technical/product team when a detailed technical discussion is required.

4. Custom Software Sales

• Understand the customer's software requirements.
• Identify business problems that require custom software or automation.
• Collect requirements from the client.
• Prepare basic requirement notes and communicate them to the technical team.
• Coordinate with the technical team for feasibility and solution discussions.
• Present proposals and quotations to customers.
• Follow up with prospects until the opportunity is closed.

5. Client Office Visits

• Visit potential customers and business establishments when required.
• Conduct face-to-face meetings with business owners and decision-makers.
• Understand the customer's business process directly.
• Present suitable Zea solutions.
• Build strong relationships with local and regional businesses.
• Participate in client meetings, product demonstrations, and requirement discussions.

6. Follow-Up & Conversion

• Maintain regular follow-ups with prospects.
• Track every sales opportunity and next action.
• Handle basic customer objections professionally.
• Coordinate demos and meetings.
• Follow up on proposals and quotations.
• Move qualified prospects through the sales pipeline.
• Work towards converting qualified leads into paying customers.

7. CRM Management

• Maintain accurate customer and prospect information in ZeaCRM.
• Update lead status, activities, notes, follow-ups, and opportunities.
• Ensure no qualified lead is left without a follow-up.
• Maintain proper sales pipeline hygiene.
• Record daily sales activities and outcomes.

8. Market Research

• Research target industries and potential businesses.
• Identify new business opportunities.
• Understand competitors and alternative solutions.
• Monitor market requirements related to CRM, AI, automation, SaaS, and custom software.
• Identify businesses that may benefit from Zea solutions.

9. Relationship Management

• Develop long-term relationships with prospects and customers.
• Understand customer requirements even when they are not immediately ready to purchase.
• Maintain regular communication with important prospects.
• Generate opportunities for upselling and cross-selling relevant Zea products.

Daily Responsibilities

• Prospect research and lead generation
• Outbound sales calls
• WhatsApp and email follow-ups
• Lead qualification
• Product demonstrations
• Client meetings
• Client office visits
• Requirement gathering
• Proposal follow-ups
• CRM updates
• Sales pipeline management
• Internal coordination with technical and operations teams
• Daily sales reporting