Business Development Manager (Convenience Store Division)
Job Title: Business Development Manager
Reports To: VP, Convenience Store Sales
Location: This role is open to applicants living in or near Houston/Dallas, TX
INTERNAL APPLICANTS: Click here to apply
ABOUT THE ROLE:
We're looking for a Business Development Manager, CSD to drive new business growth across National, Regional, and Local chain accounts within our Convenience Store Division. This is a dynamic, in-market role built for someone who can develop and execute strategic sales plans, manage a full sales cycle from prospecting through close, and build long-term relationships that turn into cross-sell and upsell opportunities.
WHAT YOU'LL DO:
- Develop and execute a comprehensive business development strategy for National, Regional, and Local chain accounts within our Convenience Store Division
- Drive new business growth through targeted prospecting, leveraging existing customer relationships and professional networks to identify opportunities
- Expand existing accounts by implementing strategic growth plans and securing new location openings
- Oversee customer rollouts, installations, and marketing or merchandising initiatives in collaboration with cross-functional departments
- Manage the full sales cycle, from prospecting through proposal, negotiation, and closing, while regularly updating leadership on progress against growth plans
- Partner with National Account Managers to strengthen relationships across existing national accounts and identify cross-sell and upsell opportunities
- Conduct regular customer visits to build relationships with decision-makers, present new products, and identify shared growth opportunities
- Maintain deep knowledge of customers' business and industry trends to deliver value-added insights and ensure win-win partnerships
- Monitor and analyze account performance metrics, including revenue, gross profit, cost, churn, and activity levels, and ensure CRM data integrity and accurate reporting
- Provide customer feedback and competitive insights to inform company strategy and improve service delivery
- Utilize internal and external resources to support account growth and customer success
- Be in market with your accounts regularly, maintaining consistent in-person presence with the buyers, GMs, and F&B decision-makers who control purchasing
WHAT SUCCESS LOOKS LIKE:
- Consistently meeting or exceeding quarterly and annual new business and profitability targets
- Building and maintaining a strong, qualified pipeline with consistent forward motion
- Closing new accounts across your priority industries every quarter
- Achieving target profitability on new business, not just top-line growth
- Continuously improving your sales cycle through stronger proposals and earlier qualification
WHAT YOU'LL NEED:
- Bachelor's degree in business administration or a related field, or equivalent combined education and sales experience
- 2-4 years of experience in sales or a related role, with a track record of business growth through effective selling and account management
- Proficiency in MS Office and basic IT skills
- Excellent written and verbal communication skills
- Ability to think strategically while executing day to day
- Willingness and ability to travel across multiple markets, including overnight travel for meetings, trade shows, and training
- A valid driver's license and personal auto insurance as required by state law
NICE TO HAVE:
- Prior sales experience in the food & beverage industry
- Prior experience with C4C or a similar CRM platform
GOOD TO KNOW:
Because this role involves regular vehicular travel, it's considered safety-sensitive. Candidates must pass a pre-employment drug screen, background check, and motor vehicle records check.
This role also requires the ability to walk and stand for extended periods while visiting customer locations, to safely operate a motor vehicle and travel by air, and to lift up to 15 pounds with or without assistance.
WHO WE ARE:
Royal Cup, Inc. is the proven leader in sourcing, roasting, blending, and distributing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices, and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence that takes pride in our unparalleled dedication to customer care.
We are a large, privately held national importer, roaster, and distributor of coffees, teas, and related products that have been in business for more than 125 years. Royal Cup, Inc. currently provides products, equipment, and service to restaurants, hotels, convenience stores, businesses, and individuals throughout the United States, and we are growing!
At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer-centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high-impact accounts across the country based on exceptional products and service.
We believe serving our customers well, serves us well. We are results-oriented and strive to not only retain our current customer base but grow our presence with new, high-impact accounts across the country by offering exceptional products and service.
Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today for tomorrow.
BENEFITS:
Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, remote work opportunities, paid holidays, and vacation time. We also provide ongoing training that is designed to provide maximum success for our employees.
Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.