Business Development Manager

Key Responsibilities

• Drive Personal Finance sales, revenue, and portfolio growth in line with agreed business targets.
• Lead, coach, and motivate the sales team to consistently achieve individual and team performance objectives.
• Develop customer acquisition strategies and identify new business opportunities across target customer segments.
• Monitor sales pipelines, conversion rates, productivity, and overall team performance.
• Build and maintain strong customer relationships to support retention, referrals, and repeat business.
• Work closely with Credit, Risk, Compliance, and Operations to ensure efficient processing and a positive customer experience.
• Ensure all sales activities comply with applicable KYC, AML, regulatory, credit, and internal policy requirements.
• Monitor market trends, competitor activity, and customer needs to identify opportunities for business growth.
• Maintain high standards of sales quality, customer experience, and responsible banking practices.

1. Sales & Business Growth

• Drive Personal Finance sales, revenue, and disbursement targets.
• Build a strong acquisition pipeline and expand the customer portfolio.
• Identify new business channels and cross-sell opportunities.

2. Team Leadership & Performance

• Lead, coach, and motivate the sales team to achieve individual and team targets.
• Monitor productivity, pipeline, conversion, and sales performance.
• Address performance gaps and build a strong sales culture.

3. Sales Quality, Risk & Compliance

• Ensure high-quality applications and adherence to credit criteria.
• Maintain compliance with KYC, AML, regulatory, and internal policies.
• Work with Credit, Risk, Compliance, and Operations to resolve cases and improve turnaround times.

4. Market & Customer Development

• Monitor market trends, competitor offerings, pricing, and customer needs.
• Identify opportunities to increase Personal Finance market penetration.
• Maintain strong customer relationships and ensure a high-quality customer experience.

• Bachelor's degree in Finance, Business Administration, or related field
• CFA, CWM, or equivalent wealth management certification preferred
• Ongoing professional development in regulatory and digital banking trends