KEY RESPONSIBILITIES:

• Drive revenue growth in sub-agent and digital IMT networks, focusing on fees, commissions, and forex income.

• Onboard new sub-agents for IMT.

• Roll out RIA and MoneyGram services to all sub-agents.

• Manage relationships with IMT sub-agents.

• Ensure amendments to transactions and limit adjustments are carried out as per sub-agent instructions.

• Conduct regular training for sub-agents on IMT products, systems, service standards, operational procedures, and AML/KYC compliance.

• Perform POS audits and mystery shopping at sub-agent locations to ensure compliance with service standards and identify areas for improvement.

• Monitor and report on performance, actively working to reduce dormant sub-agent locations.

• Prepare, obtain, and distribute all MTS-related departmental reports to relevant stakeholders.

• Perform any other duties assigned in the course of your responsibilities.

DAILY RESPONSIBILITIES:

· Manage relationships with sub-agents and IMT.

· Handle all sub-agent queries and complaints received from the contact center and branches regarding IMT.

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• Contact IMT partners to reset terminals, increase sub-agent limits as required, and provide necessary documents to facilitate the release of transactions held in the suspicious (watch list) queue.

• Investigate, amend, reverse, or refund IMT transactions as requested by customers.

• Create new locations and reset passwords for terminals and IMT system users.

Academic & Professional

Experience